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The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.

FAQPremium Licenses

FAQ articles about Premium Licenses

Can I access other user's records?

I'm inviting some co-workers to join the premium license I manage. Being a corporate license, I woul...

Can I change my license's admin address?

I would like to switch my premium administration account to a different address, but I see no option...

How to add users to my premium license?

I want to share my premium license with others, but I don't know how am I supposed to add new users....

What password are group users assigned?

When inviting new users to my group, I'm not requested to provide a password for their account. Whic...

How does your renewal process work?

My premium annual license is about to expire, but I have not received any renewal notice from you. A...

Is it possible to stop receiving the eEvid.Cert evidence via email?

I use the service quite a lot and receiving back the evidence for every email I send is a bit annoyi...

Can I have the eEvid.Cert delivered to a different address?

It would be great to have the eEvids of all users delivered to a generic address, instead of having ...

What happens if I run out of eEvids?

The premium license I've registered for has a limited number of eEvids I can request in a year. If I...

How long will you keep my backup?

I switched to a premium account to benefit from the backup feature, amongst other reasons. For how l...

About invoices

When are invoices issued and how do I get them?...

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