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The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.

FAQUse

FAQ articles about Use

How do I register the emails I send?

I have already registered my email address for the service and I'm ready to go. What do I have to do...

Does the email evidence receipt include a full copy of the original email?

The email receipt contains a hash from the original email, but does the receipt include a full copy ...

How do I register the emails sent to me?

I've read that eEvidence offers the possibility to not only register emails I send, but emails I rec...

I forgot my password. How do I reset it?

I try to access the user private area, but the sign in window keeps saying that either the address o...

Do you keep copy of my emails and evidences?

When I send an email through eEvidence, I receive back an email from you containing its evidence. Is...

Should I use the wildcard for emails intended to two or more recipients?

I've sent an email with two recipients and I've received back two separate certificates. What should...

Is there a way I can know if my emails have been read?

Do you provide any indication as for whether my registered emails have been read?...

How do I know if my email got delivered?

This is the first time I've sent an email to be registered through the service. How do I know it has...

What happens if you can't deliver my email?

By forwarding my emails through eEvidence, you will be delivering my emails to the intended recipien...

What a pity! The recipient doesn't know about it.

I expected something in the email would tell the recipient that the email has been previously regist...

How is it that some recipients are shown in different colors?

When looking the eevid details at the user site, most recipients appear in green color but others ar...

What languages is the evidence available?

The eEvid.Cert PDF file I get is in English, but I would rather have it issued in my own language. A...

Can I view a record of my registered emails?

I need to confirm whether I did send one specific email through the service. Does the user private a...

Undelivered emails count as consumed eEvids?

Most emails I send are successfully delivered to the intended recipient, but some are not and are bo...

Is there a limit on the number of evidences I can request?

So far I've been using the service just now and then. Now I plan to start using the service more oft...

I want to register a file: should I email it to myself?

I plan to use the service to enforce the intellectual property rights of my digital files. Should I ...

Can I delete my account?

I'm about to register for the service and give it a try. In case it is of no use for me, is there an...

Can I register any type of file?

I'm aware I can use the service for obtaining evidences of the contents and delivery of my emails, o...

Can I change my account's email address?

I registered for the service using my private address, just for trying. Now I would like to switch m...

Do I have to always use the wildcard to register my emails?

We plan to register thousands of emails on a daily basis, addressed to our customer database. Do we ...

Does the service have any usage restrictions?

Before signing up, I would like to have the whole picture and avoid hidden surprises. Do you limit t...

Why are there two different language settings?

Within my account's profile, there are two different language settings: one for the default language...

Can I delete an eEvid record?

I no longer need the evidence of some of the emails I've registered until now. Can I delete an email...

How to set up an Office 365 smart host connector to eEvidence.

Can I configure Office 365 to automatically send all my emails through eEvidence?...

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