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FAQTroubleshooting

FAQ articles about Troubleshooting

550 5.7.1 Sender ID (PRA) Not Permitted.

Some of the emails I send are bounced back to me with a 'SMTP diagnostic: 550 5.7.1 Sender ID (PRA) ...

I've reached my free license's eEvid limit.

The last time I sent an email to eEvidence, it did not go through. Instead, I got an email saying I ...

Can I trust eEvid's digital signature?

When i open the eEvid PDF evidence, Adobe Reader gives me a message about the signature: 'At least o...

The wildcard method doesn't work in Outlook!

I've appended the '.eevid.com' wildcard to the recipient's address, in Outlook's To field, but the e...

550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domains 550-5.7.1 DMARC policy.

An email has been bounced back to me with the error '550-5.7.1 Unauthenticated email from yahoo.com ...

550 5.0.3 The use of eEvid is only available for registered users

I'm trying to register emails through your service, but I always receive the following error message...

Can't see an email sent to myself in my Gmail Inbox.

I just tried sending a test email to my Gmail account. I got back an email accrediting that it was s...

How can I update my credit card information for my monthly subscription fee?

The credit card I used to pay for my monthly subscription is no longer valid. What should I do?...

I'm not getting any emails from eEvid!

For every email I send to eEvidence, I understand I should be receiving an email back with its elect...

I didn't send the email at the time stated by the evidence. Why the gap?

I've sent an email and within seconds got confirmation of delivery. The evidence PDF, however, shows...

I'm adding new users to my group, but they don't get the email with the invitation.

When you invite others to join your premium group, we send them an email with a link for them to acc...

An email has been bounced back to me.

An email I've sent has been bounced back to me. What should I do?...

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