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The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.

FAQTroubleshooting

I've reached my free license's eEvid limit.

We decided to offer eEvidence as a freemium service. Although you can use the service for free, forever, freemium means that the service is provided free of charge up to a certain limit. In our case, each license allows a maximum number of emails to be processed a year.

When you reach this limit on a free license, you can either:

  1. purchase packs of 25 additional emails for 5 €;
  2. switch to the premium plan that better fits your needs, starting at 49 € a year for up to 1,000 emails a year, with unlimited users and backup of evidences; or
  3. wait for your license's annual automatic renewal to reset your limit.

In case you reach the annual limit of a premium license, you will have 30 days to renew your license or to upgrade to a higher one. During this time, we will allow you to continue using the service without interruption.

The license's features and service limitations are available in our Pricing page.

Thank you for asking!
eEvidence Support Team

Related to Freemium Upgrade Features 

"The last time I sent an email to eEvidence, it did not go through. Instead, I got an email saying I have reached my free license's limit. What should I do?"

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