Can we help you?

The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.


How do I know if my email got delivered?

Following the 'no news, good news' principle, as long as we don't tell you it has not, your email will have been delivered and the evidence will have been generated. Nevertheless, we provide you with three different ways to make sure it has:

  • Unless you have turned this option off from a premium account, for every email successfully delivered you will receive, within seconds, an email from us confirming delivery and containing the evidence of its contents and delivery. In order not to miss our confirmation notices, make sure to whitelist the address from which we send these.
  • Sign in to the user private area and check your eEvid History log to review the delivery status of your emails.
  • Customers managing Extended plans can use our JSON and RESful web services to retrieve the delivery status of their emails from their own information systems.

We have done our best to provide you with the necessary tools to follow up your emails. Nevertheless, if none of the above work for you, contact Suport and ask us.

Did I ever registered that file?

In case you are not sure whether you ever sent a given file through the service, send the file or files to from your registered email address. In seconds you will receive an email with a digitally signed PDF file reporting:

  1. Whether it's ever been registered by eEvidence.
  2. Which registration processes and emails it is related to.
  3. Whether the file has changed since it became registered.

This service is available for all users. You can attach as many files as you want on each verification request, and use this tool as often as you need.

Thank you for asking!
eEvidence Support Team

Related to Tips File Features 

"This is the first time I've sent an email to be registered through the service. How do I know it has really been delivered and accredited?"

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