Can we help you?

The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.


I forgot my password. How do I reset it?

To reset your password, click Forgot password? from the sign in window.

Enter the email address you used to create the account and an email will be sent with a link you can use to reset your password. If you don't receive an email, check your spam folder to make sure it didn't end up there. You can also add to your trusted addresses list and then verify your email address again.

Don't retry too many times

For security reasons, you have a limited number of consecutive failed retries for signing in the user private area. If you keep trying, with no success, there will be a point in which we will put your account on hold, not allowing you to even use the service. When this happens, we will send you an email with a link you can use to reset your password.

Thank you for asking!
eEvidence Support Team

Related to Password Account 

"I try to access the user private area, but the sign in window keeps saying that either the address or the password is not correct. I'm sure the address is correct, so I must be using a wrong password. Can I reset it?"

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