Can we help you?
The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.
To reset your password, click Forgot password? from the sign in window.
Enter the email address you used to create the account and an email will be sent with a link you can use to reset your password. If you don't receive an email, check your spam folder to make sure it didn't end up there. You can also add support@eevid.com to your trusted addresses list and then verify your email address again.
Don't retry too many times
For security reasons, you have a limited number of consecutive failed retries for signing in the user private area. If you keep trying, with no success, there will be a point in which we will put your account on hold, not allowing you to even use the service. When this happens, we will send you an email with a link you can use to reset your password.
Thank you for asking!
eEvidence Support Team
© 2023 EEVIDENCE