Can we help you?
The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.
The reason why you get this error is quite simple: the address used to send the email does not belong to any eEvidence account.
The first thing you should do is make sure you have registered your address for the service. Please remember that when registering for the service, we always send you a confirmation email to make sure you are authorized to send emails from the registered address: if you did not confirm your registration, your account has not yet been enabled. Try this:
Alias, forwarders and other complex cases
Take a look at the email address reported in the error message: is the one you registered for the service, the same you use to send your emails?
When sending an email and when the recipient opens it, two independent fields are involved to inform about the sender's email address: the Return-path field and the From field. The Return-path field, also known as MAIL FROM, informs about the email address used as the sending address when transmitting the email, whilst the From field, also known as header address, is the sending address that the recipient sees when opening the email. We use the Return-path to validate you as a registered user.
In most cases the two addresses match, but sometimes don't. A couple examples:
If you have registered an E+ premium plan, we suggest you add all additional addresses to your current license. This way you can manage all your accounts within a single license.
Thank you for asking!
eEvidence Support Team
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