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The understanding of how a product works and of its scope is the key to realize its possibilities and what it can do for you. This is what these FAQs are meant for.


An email has been bounced back to me.

Occasionally, we may not be able to deliver your emails. There are several reasons why this may happen, including a misspelled destination address, a security policy at the recipient's server, because the recipient's mailbox is full and doesn't accept any more emails or because the destination server is not responding.

If we can't deliver your email, we will send you a message indicating the delivery error. This is what you should do next:

  1. The most common reason for a delivery failure is a problem with the recipient's email address. Make sure you have the right address before you retry to send that email again.
  2. Ask our support team to take a look at the problem: log in to your account, select the failed delivery and place a support ticket.

Thank you for asking!
eEvidence Support Team

Related to Bounce Failed Support 

"An email I've sent has been bounced back to me. What should I do?"

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