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What to expect

In using any product, parties should have a clear understanding of what to expect from each other. We encourage you to review these Legal Terms before registering with us.

Privacy Policy

Last updated: November 18th, 2014

This Privacy Policy provides our policies and procedures for collecting, using, and disclosing your information.

Users can access the eEvidence service (the "Service") through our website This Privacy Policy governs your access to the Service, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as "information".

The Information we Collect and Store

We may collect and store the following information when running the Service:

Information You Provide. When you register an account, we collect some personal information, such as your name, email address and home OR business postal addresses. When you invite others to join eEvidence by using our referral page, we send them a one-time email for that referral. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to refer the Service to you.

Emails and attached files. When sending emails through the Service, you may have instructed us to store a copy of the email contents and digital files attached to these emails ("Files").

Log Data. By submitting an email to the Service, we automatically record information from that email and its eventual transmission to a third party. This may include the email addresses of the sender and recipients, the IP address from which the email was delivered, the email subject, the date it was sent, the names of any digital file attached to the email, hash codes for the email and for any digital file attached to it, transmission details of the email delivery to the intended recipient's mail server and timestamps associated to the email processing.

How We Use Personal Information

In the course of using the Service, we may collect personal information that can be used to contact or identify you ("Personal Information"). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer product updates and announcements. If you no longer wish to receive communications from us, please update your Account information.

Information Sharing and Disclosure

Your Use. We will display your Personal Information for your personal use only, for example in your account page and elsewhere on the Service according to the preferences you set in your account. We do not sell, share nor disclose your personal information to third parties.

Other user's information within your eEvidence license. eEvidence's Premium Licenses can be shared by more than one user. No Personal Information nor data produced from using the Service by any user, including information about stored files and log data, will ever be shared nor disclosed to other users sharing the same license, unless otherwise authorized by the owner of the information.

Compliance with Laws and Law Enforcement Requests; Protection of eEvidence's Rights. We may disclose to parties outside eEvidence files stored in your eEvidence account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of eEvidence or its users; or (d) to protect eEvidence's property rights. If we provide your eEvidence files to a law enforcement agency as set forth above, before providing them to law enforcement we will remove any encryption that we may have applied to your stored files. However, eEvidence will not be able to decrypt any files that you encrypted prior to storing them on eEvidence.

Business Transfers. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-private or Non-Personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

Changing or Deleting Your Information

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your "account settings." If your personally identifiable information changes, or if you no longer desire to use our service, you may update or request it to be deleted from your account. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact We will respond to your inquiry as soon as we can.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, you may delete it from your account's Help and Support page. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.

In certain cases we may not be able to delete your account. In case you account is the primary account of a multi-user Premium License in which other users are active, we will need these to be removed first by requesting the remaining users to: (i) create a new license of their own, (ii) join another license or (iii) delete their account.

Commitment to Former Users

It is important for you to know that when deleting your account we will also delete all files associated to it, including any copies of your emails and digital files stored by us as part of your eEvidence license conditions. From the moment we delete your account it will be in your sole interest and your sole responsibility to keep secure copies of any email and file you have submitted to eEvidence prior to you account's deletion.

As a former user, however, we ensure you will always be able to rely on us to help you prove the integrity of those emails and files. In order to do so, we commit ourselves to never remove from our data storage system the LOG records for the data contained by the certification digital files that we have returned to you for every email you have submitted through eEvidence in the past. Years after you have deleted you account, we will still be available for confirming your certification files.

eEvidence Community

Our Service offers publicly accessible community services such as blogs and forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.


The security of your information is important to us. When you enter sensitive information (such as your Personal Information) on our service forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview page or contact us at

Contacting Us

If you have any questions about this Privacy Policy, please contact us at or write to EEVIDENCE, Av. Diagonal, 434, 3-2, 08037 Barcelona, Spain.

Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.